Privacy Policy

1. Introduction and Scope

8k80 ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect personal data obtained through our website located at https://8k80.cam and associated mobile applications (collectively, the "Platform"), in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Privacy Policy applies to all users of the 8k80 Platform, including registered players, website visitors, and individuals who interact with our services. By accessing or using 8k80 services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of the Platform immediately.

As the data controller for personal information processed through the Platform, 8k80 assumes responsibility for ensuring that all data processing activities comply with applicable Philippine data protection laws. We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and to serve as your point of contact for privacy-related inquiries. Contact details for our DPO are provided in Section 12 of this Policy.

2. Information We Collect

8k80 collects various categories of personal information necessary to provide our gaming services, ensure platform security, comply with legal obligations, and enhance user experience. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Information: When you create an 8k80 account, we collect your full legal name, date of birth, gender, residential address, email address, mobile telephone number, username, password, and government-issued identification numbers (such as Philippine passport number, driver's license number, or national ID).
• Identity Verification Documents: To comply with Know Your Customer (KYC) and anti-money laundering regulations, we collect copies of government-issued photo identification, proof of address documents (utility bills, bank statements), and proof of payment method ownership.
• Financial Information: We collect payment method details including bank account numbers, GCash or PayMaya account information, credit or debit card numbers (last four digits only), transaction histories, deposit and withdrawal records, and source of funds documentation where required by law.
• Communication Records: When you contact our Customer Support team via live chat, email, or telephone, we record and retain transcripts of these communications for quality assurance, training purposes, and dispute resolution.
• Voluntary Information: Any additional information you choose to provide through surveys, feedback forms, promotional offers, or social media interactions.

2.2 Information Collected Automatically

• Gaming Activity Data: We automatically record your betting history, game selections, wagering patterns, wins and losses, bonus claims and usage, account balance changes, and login/logout timestamps.
• Device and Technical Information: When you access the Platform, we collect your IP address, device type and model, operating system version, browser type and version, screen resolution, language preferences, time zone settings, and unique device identifiers.
• Usage and Behavioral Data: We track pages visited, features accessed, time spent on different sections of the Platform, click patterns, navigation paths, referring URLs, and search queries entered on our Platform.
• Location Information: We collect your approximate geographic location based on IP address to ensure compliance with geographic restrictions and to prevent unauthorized access from prohibited jurisdictions.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 7 for detailed information about our use of cookies.

2.3 Information from Third-Party Sources

In certain circumstances, we may obtain information about you from third-party sources including credit reference agencies for fraud prevention purposes, payment processors for transaction verification, identity verification service providers for KYC compliance, publicly available databases and social media platforms where you have connected your account, and law enforcement or regulatory authorities where legally required or permitted.

3. How We Use Your Information

8k80 processes your personal information for specific, legitimate purposes that are necessary for the provision of our services and compliance with legal obligations. We use your information for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and securing your 8k80 account
• Processing deposits, withdrawals, and other financial transactions
• Facilitating gameplay and enabling you to participate in gaming activities
• Calculating winnings, distributing payouts, and managing account balances
• Processing bonus claims and enforcing promotional terms and conditions
• Providing customer support and responding to your inquiries
• Sending transactional communications such as account confirmations, payment receipts, and security alerts

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure compliance with minimum age requirements (21+)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by Philippine law
• Monitoring for suspicious activity, fraud prevention, and detection of prohibited activities
• Maintaining records required by PAGCOR regulations and the Anti-Money Laundering Act
• Reporting suspicious transactions to the Anti-Money Laundering Council (AMLC) where legally required
• Responding to legal processes such as subpoenas, court orders, or law enforcement requests
• Complying with responsible gaming obligations including self-exclusion enforcement and problem gambling identification

3.3 Platform Security and Integrity

• Detecting and preventing fraud, collusion, bonus abuse, and other violations of our Terms and Conditions
• Identifying multiple accounts, unauthorized access attempts, and account takeover attempts
• Implementing security measures such as IP tracking, device fingerprinting, and behavioral analysis
• Investigating disputes, resolving complaints, and adjudicating claims
• Protecting the rights, property, and safety of 8k80, our users, and third parties

3.4 Marketing and Communications (With Your Consent)

• Sending promotional emails about new games, bonuses, tournaments, and special offers
• Delivering personalized marketing messages based on your gaming preferences and activity
• Conducting market research and customer satisfaction surveys
• Administering loyalty programs, VIP rewards, and referral incentives

You may opt out of marketing communications at any time by using the unsubscribe link in emails, adjusting your communication preferences in your account settings, or contacting our Data Protection Officer. Opting out of marketing does not affect transactional or service-related communications.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality and user experience
• Testing new features, conducting A/B testing, and optimizing Platform performance
• Generating aggregated, anonymized statistical data for business intelligence purposes
• Identifying technical issues, monitoring Platform stability, and troubleshooting errors

4. Information Sharing and Disclosure

8k80 does not sell your personal information to third parties. We share your information only in the limited circumstances described below, and we require all third parties with whom we share data to maintain appropriate security measures and to use your information only for specified purposes.

4.1 Service Providers and Business Partners

We engage third-party service providers to perform functions on our behalf, including payment processing companies (GCash, PayMaya, banks), identity verification and KYC service providers, game suppliers and software developers, customer support platform providers, data analytics and business intelligence services, cloud storage and hosting providers, email and SMS communication services, and security and fraud prevention specialists. These service providers have access to personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information.

4.2 Legal and Regulatory Authorities

We disclose personal information to government authorities, regulatory bodies, and law enforcement agencies where required by law or where we believe disclosure is necessary to comply with legal processes such as court orders or subpoenas, respond to requests from PAGCOR, the National Privacy Commission, or other regulatory bodies, report suspicious transactions to the Anti-Money Laundering Council, cooperate with law enforcement investigations, or protect our rights, property, or safety or that of our users or the public.

4.3 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify affected users of any such transfer and any choices they may have regarding their information.

4.4 With Your Consent

We may share your information with third parties where you have provided explicit consent for such sharing, such as when you choose to link your 8k80 account with social media platforms or participate in third-party promotions.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized data that does not identify individual users for industry analysis, demographic profiling, marketing purposes, or public reporting. Such data cannot be used to identify you personally.

5. Data Storage and Retention

8k80 stores your personal information on secure servers located within the Philippines and, where necessary for service provision, in data centers operated by reputable third-party hosting providers in jurisdictions that provide adequate data protection safeguards. We implement appropriate technical and organizational measures to protect stored data against unauthorized access, loss, or corruption.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal and regulatory obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your account relationship plus any period required to resolve disputes or comply with legal obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: Retained for five (5) years following account closure or as required by KYC regulations.
• Communication Records: Retained for three (3) years for customer service quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for as long as you maintain an active account plus three (3) years following account closure or consent withdrawal.
• Fraud Investigation Data: Retained indefinitely where necessary to prevent future fraud or as required for ongoing legal proceedings.

Following the expiration of applicable retention periods, we securely delete or anonymize personal information in accordance with our data retention schedule. You may request information about our retention practices by contacting our Data Protection Officer.

6. Security Measures

8k80 implements comprehensive security measures designed to protect your personal information against unauthorized access, disclosure, alteration, destruction, or loss. Our security program includes:

6.1 Technical Security Controls

• Encryption: We use industry-standard SSL/TLS encryption (minimum 256-bit) for all data transmitted between your device and our servers, including login credentials, payment information, and personal data.
• Secure Data Storage: Personal information stored on our servers is encrypted at rest using advanced encryption standards (AES-256).
• Access Controls: We restrict access to personal information to authorized personnel on a need-to-know basis, implementing role-based access controls and multi-factor authentication for administrative systems.
• Firewall Protection: Our servers are protected by enterprise-grade firewalls and intrusion detection/prevention systems that monitor and block malicious traffic.
• Regular Security Audits: We conduct regular vulnerability assessments, penetration testing, and security audits to identify and remediate potential security weaknesses.

6.2 Organizational Security Measures

• Employee Training: All employees with access to personal information receive mandatory data privacy and security training.
• Confidentiality Obligations: Employees are bound by confidentiality agreements and face disciplinary action for unauthorized disclosure of personal information.
• Vendor Management: Third-party service providers are carefully vetted and contractually obligated to maintain appropriate security standards.
• Incident Response Plan: We maintain a comprehensive data breach response plan to ensure rapid detection, containment, and notification in the event of a security incident.

6.3 Your Security Responsibilities

While we implement robust security measures, you also play a critical role in protecting your account. You must maintain the confidentiality of your login credentials, use a strong, unique password, enable two-factor authentication where available, log out of your account when using shared devices, keep your contact information current to receive security alerts, and report suspicious activity immediately to Customer Support.

Despite our security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

8k80 uses cookies, web beacons, pixel tags, and similar technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Platform to function properly. These cookies enable core functionality such as security, authentication, and load balancing. You cannot opt out of essential cookies.
• Performance Cookies: Collect information about how you use the Platform, such as pages visited, time spent on pages, and error messages. These cookies help us improve Platform performance.
• Functionality Cookies: Remember your preferences and choices (language, region, login status) to provide enhanced, personalized features.
• Marketing Cookies: Track your browsing activity across websites to deliver targeted advertising and measure campaign effectiveness. These cookies are set only with your consent.

7.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may impact Platform functionality and your user experience. Blocking essential cookies will prevent you from using the Platform entirely.

To manage cookies, visit your browser's settings menu. For detailed instructions, consult your browser's help documentation. You may also use third-party tools to manage tracking across multiple websites.

8. Your Data Protection Rights

Under the Data Privacy Act of 2012, Philippine residents have specific rights regarding their personal information. 8k80 respects these rights and provides mechanisms for you to exercise them:

8.1 Right to Information

You have the right to be informed about the existence, nature, and purpose of data processing activities. This Privacy Policy serves to fulfill this obligation.

8.2 Right to Access

You may request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a commonly used electronic format. You can access most account information directly through your account dashboard.

8.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You may update most account information directly through your account settings. For information that cannot be self-edited, contact our Data Protection Officer.

8.4 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal information in certain circumstances, including where the information is no longer necessary for the purposes for which it was collected, where you withdraw consent upon which processing is based, or where processing is unlawful. However, we may retain information where required by law, for legal proceedings, or to establish, exercise, or defend legal claims.

8.5 Right to Object

You may object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests by demonstrating compelling legitimate grounds relating to your particular situation.

8.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit that data to another controller where technically feasible.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within fifteen (15) working days or as otherwise required by law. We may require verification of your identity before processing requests to ensure personal information is disclosed only to authorized individuals.

9. Protection of Minors

8k80 services are intended exclusively for individuals aged twenty-one (21) years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe your minor child has provided personal information to 8k80, please contact our Data Protection Officer immediately so that we may take appropriate action. We implement age verification procedures during registration and may request government-issued identification to verify age at any time.

10. International Data Transfers

While 8k80 primarily stores data within the Philippines, certain service providers we engage may process personal information in jurisdictions outside the Philippines. Where we transfer data internationally, we ensure that adequate safeguards are in place through standard contractual clauses approved by the National Privacy Commission, binding corporate rules for intra-group transfers, or transfers to jurisdictions recognized as providing adequate data protection.

By using the 8k80 Platform, you consent to the transfer of your personal information to third countries where such transfers are necessary for service provision, subject to appropriate safeguards. You may request information about specific safeguards applied to international transfers by contacting our Data Protection Officer.

11. Changes to This Policy

8k80 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be notified to users via email to registered email addresses, prominent notice on the Platform homepage, or in-platform notification upon login. The effective date of the revised policy will be clearly indicated at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the Platform following notification of changes constitutes your acknowledgment and acceptance of the revised Privacy Policy. If you do not agree with any modifications, you must discontinue use of the Platform and may request account closure and data deletion subject to our retention obligations.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact our Data Protection Officer:

You may also contact 8k80 Customer Support through the following channels for general inquiries:

• Live Chat: Available 24/7 on the Platform
• Email Support: [email protected]
• Support Hours: Round-the-clock assistance in English and Filipino